This Privacy Policy explains how cy999 collects, processes, stores, and protects the personal information of players accessing our platform from Pakistan and internationally. We are committed to transparency about our data practices and to upholding your privacy rights at every stage of your cy999 experience.
cy999 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the cy999 platform, accessible at cy999.biz. This Privacy Policy is designed to provide you — as a player, visitor, or prospective member — with clear, honest information about what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.
This policy applies to all personal data processed by cy999 in connection with your use of our website, mobile browser platform, gaming services, sports betting services, customer support interactions, and promotional communications. It applies to players accessing cy999 from across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities — as well as players accessing the platform from other jurisdictions.
By registering a cy999 account, using any cy999 service, or browsing the cy999 website, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, please discontinue use of the cy999 platform.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is cy999, operating the gaming platform at cy999.biz under internationally recognised gaming regulatory standards.
All data protection enquiries, access requests, and privacy-related complaints should be directed to the cy999 Data Protection contact:
cy999 collects the minimum personal data necessary to operate the platform, verify player eligibility, process transactions, and comply with applicable regulatory obligations. The categories of personal data we collect include:
When you create a cy999 account, we collect:
When we perform Know Your Customer (KYC) verification, which may be required prior to processing withdrawals or at cy999's discretion, we may collect:
To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Bank Transfer, we collect:
cy999 collects personal data through the following channels:
| Collection Method | Data Collected |
|---|---|
| Account Registration | Name, date of birth, email, phone, username, location |
| KYC Submission | Identity documents, address proof, payment verification |
| Deposits & Withdrawals | Payment account details, PKR transaction records |
| Platform Usage | Game sessions, bet history, browsing behaviour |
| Device & Browser | IP address, device type, operating system, session data |
| Cookies & Tracking | Session cookies, preference cookies, analytics data |
| Support Communications | Email content, query history, complaint records |
cy999 processes your personal data for specific, legitimate purposes. The table below outlines the primary purposes and the corresponding legal basis for each:
cy999 does not sell, rent, or trade your personal data to any third party for that party's own marketing or commercial purposes. We may share your data with carefully selected third parties only where necessary to operate the cy999 platform and in the following specific circumstances:
To process PKR transactions via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Bank Transfer, we necessarily share relevant financial transaction data with the respective payment service provider. These processors operate under their own privacy policies and applicable Pakistani financial regulations.
Where KYC verification is conducted, identity documents and verification data may be processed by a contracted identity verification service provider. All such providers are bound by confidentiality obligations and data processing agreements with cy999.
Certain game providers integrated into the cy999 platform may receive limited game session data (such as anonymised session identifiers) necessary to deliver and audit game outcomes. No additional personal information is shared with game providers beyond what is operationally necessary.
cy999 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or in connection with the prevention or detection of fraud, money laundering, or other criminal activity. Such disclosures will always be limited to what is strictly required.
cy999 takes the security of financial data exceptionally seriously. All PKR transactions — whether via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Bank Transfer — are processed over encrypted connections using 256-bit SSL technology.
cy999 does not store full bank account numbers or complete mobile wallet credentials on our servers. Payment data is tokenised and handled through secure payment processing systems. Transaction records retained by cy999 are limited to what is necessary for account management, dispute resolution, and regulatory compliance purposes.
The cy999 platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience. Cookies are small text files stored on your device by your browser when you visit cy999.biz.
These cookies are strictly necessary for the cy999 platform to function. They maintain your login session, preserve your account preferences, and protect against session hijacking. These cookies cannot be disabled without preventing platform functionality.
cy999 uses aggregated, anonymised analytics data to understand how players navigate the platform, which games are most popular, and where interface improvements should be made. Analytics cookies do not identify you personally.
These cookies remember your platform preferences — such as language settings, last-visited game categories, and responsible gaming limits — so that your cy999 experience is consistent across sessions.
You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies will impair your ability to use the cy999 platform and may prevent you from logging into your account or processing transactions.
cy999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable regulatory and legal obligations.
cy999 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
As a player whose personal data is processed by cy999, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy / Data Rights Request."
The cy999 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the cy999 registration process and may be supplemented by documentary KYC verification at any time.
If cy999 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the data collected, and return any deposited balance in accordance with applicable policy. Parents or guardians who believe a minor has accessed cy999 should contact us immediately at [email protected].
The cy999 platform may contain references to or integrations with third-party services — for example, payment providers such as JazzCash and EasyPaisa, or game software providers. When you interact with these third-party services, their own privacy policies govern the handling of any personal data you provide to them directly.
cy999 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of JazzCash, EasyPaisa, and any other payment provider you use in connection with your cy999 transactions. Our selection of payment and service partners is based in part on their commitment to security and data protection.
cy999's platform infrastructure and some of our contracted service providers may be located outside of Pakistan. Where your personal data is transferred to and processed in countries outside Pakistan, we ensure that such transfers are made under appropriate safeguards, including contractual data protection clauses, to ensure that your data receives a level of protection consistent with this Privacy Policy.
By registering an account with cy999 and using our services, you consent to the transfer of your personal data to our server infrastructure and service providers in accordance with this policy, subject to the security and contractual safeguards described herein.
cy999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. The effective date displayed at the top of this page will be updated upon each revision.
Material changes to this Privacy Policy will be communicated to registered cy999 players via email to the address on file, or through a prominent notice on the cy999 platform. Your continued use of cy999 services following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
We recommend checking this Privacy Policy periodically to stay informed of how cy999 protects and uses your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by cy999, please contact us using the details below:
Our Pakistan-based support team handles all privacy and data enquiries from players across Karachi, Lahore, Islamabad, Faisalabad, and all other cities with the same level of care and attention as any other player query. We take your privacy rights seriously and commit to responding to all substantive data requests within the timeframes stated.
cy999 will never sell, rent, or trade your personal data to third parties for their own marketing. Your information is used solely to operate and improve the cy999 platform experience.
Every data transmission between your device and cy999 — login, deposit, withdrawal, game session — is protected by 256-bit SSL encryption, the gold standard for online data security.
cy999 collects only the personal data that is genuinely necessary to operate your account, process PKR transactions, and comply with regulatory requirements. We never collect more than needed.
Access, rectification, erasure, portability, and objection rights are all available to cy999 players. Contact support to exercise any of these rights — we respond within 5 business days.
cy999 retains your personal data only for as long as is necessary — active accounts, regulatory minimums, and support records all have defined retention periods after which data is deleted or anonymised.
In the event of any data breach that poses a risk to your personal data, cy999 commits to notifying affected players without undue delay and taking immediate remedial action.
Contact [email protected] with subject "Privacy / Data Rights Request" to exercise any of the following rights.
You may request a copy of all personal data cy999 holds about you, including account information, transaction history, game logs, and KYC data.
If any personal data cy999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention obligations.
You may request your personal data in a commonly used, machine-readable format to transfer to another service, where technically feasible and where processing is based on consent or contract.
You may object to cy999 processing your personal data where that processing is based on legitimate interests, including the right to opt out of direct marketing communications at any time.
In certain circumstances — for example, where you contest the accuracy of data or have objected to processing — you may request that cy999 restrict further processing of your personal data.
256-bit SSL encryption · No data selling · PKR wallet · JazzCash & EasyPaisa · Instant withdrawals
cy999 protects your privacy while delivering Pakistan's best online gaming experience.
21+ only. Please play responsibly within your financial means.